Know your park
Built-in statistics for any date range, based on paid bookings. See when riders ride, when they book and what sells, without a spreadsheet.
- Any
- date range, or pick a preset
- Paid
- bookings only, so the numbers are real
- 0
- spreadsheets needed
The headline numbers
Choose the last 30 days, the next 30, three months, twelve months, this year or your own dates.
- Bookings, spaces and revenueThe totals for the range you picked, including cancellations and how many riders actually checked in.
- Fill rateHow full your sessions are against capacity.
- Customers and repeat customersHow many riders booked, and how many came back.
- Average group size and lead timeHow big your parties are and how far ahead they book.
When people ride
See your busy and quiet times before you plan the next season.
Spaces by day or week
A bar chart of spaces and bookings, counted by day or by week.
Calendar heatmap
Every day of the range, shaded by how busy it was.
By month and by weekday
Spaces, bookings and revenue month by month, and which days of the week are busiest.
Weekday and hour
A heatmap of when sessions are booked to run.
When people book
Know when to send the email or run the offer.
Booking time heatmap
A second heatmap shows the day and hour bookings are made.
Lead time
Lead-time buckets run from same day to over a month.
What sells and who comes
Understand your mix of tickets, slots and riders.
Tickets
Your top tickets by quantity and revenue.
Slots
Utilisation for each slot against its capacity.
Vouchers and outcomes
How much vouchers are used, and a breakdown of every booking by its status.
Adults and minors
The split of adults and children among your riders, how many bookings include a minor, and how many spaces were sold at a ticket's minor price.
Group size
A breakdown from solo riders to parties of six or more.
Voucher impact
Which vouchers are used most, how much each took off, and how many bookings a voucher brought down to free.
Check-in rate
Of the riders due to arrive, how many actually checked in, next to your cancellations.
Find out more about Gravity Pass
Online booking
A mobile-friendly booking site in your colours. Riders pick a day and a session, name their group, pay by card and leave with a QR code.
Check-in
Staff scan the QR code on a rider's confirmation and the whole group is checked in. Use the app on iPhone, iPad, Mac or Android, or the check-in page in your management portal.
Merchandise shop
Sell t-shirts, tubes and tokens from a branded online shop that shares your customers, your Stripe account and your vouchers.
Sessions and pricing
Describe your sessions as repeating slots, attach tickets to them, then add season passes, events and vouchers when you need them.
Waivers and safety
One waiver for the whole park, sent to every adult rider as soon as a booking is paid. Riders sign once and are never asked again.
Marketing
Every rider is saved as a customer. New customers are added to Mailchimp or SendGrid automatically, and opt-outs are respected everywhere.
Branding and email
Booking site, shop and emails all carry your logo, your colour and your wording, sent from your own mail server.
Security and privacy
Staff roles, strong sign-in, a full audit log, and tools for subject access requests and erasure. Each park runs on its own isolated database.
Ready to fill your next session?
Tell us about your bike park and we'll show you Gravity Pass in action.
Book a demo